Support
Questions? We’ll give you a straight answer.
Email a person in Malaysia. We read every email.
Contact the team
General: [email protected]
Security disclosure: [email protected]
Press and media: [email protected]
Response time
We aim to reply within one working day, weekdays, Malaysia time (GMT+8). Security reports are prioritised.
Frequently asked
How do I link my child's phone?
Install Tiny Beacon on your phone and on your child's phone. Then link the two phones in the app. It takes about two minutes with both phones together. Nothing is shared until the phones are linked.
What does Tiny Beacon do today?
Tiny Beacon sends place alerts when your child arrives at or leaves a place you name, such as home and school. It shows you where your child is, on Android and iPhone. It has an SOS button and a family safe word that are always available.
Nothing is shared until you confirm your choices at setup. Phone status is suggested at setup and you can untick it. You can also switch on app time on Android and screen-time routines. Your child can see every safeguard you choose and what it shares.
Can Tiny Beacon read my child's messages?
Not in the app from Google Play or the App Store. It does not read messages in any chat app. The supervised Android edition, which was installed directly from our website and is no longer offered for download, adds a message and call safety review that a parent switches on. Alerts for signs of bullying or grooming in messages your child receives are coming soon to Android.
Does my child know what is switched on?
Yes. Your child can see every safeguard you choose and what it shares, and can raise a concern with you. Nothing is shared until you confirm your choices at setup, and you can switch off anything except SOS.
How long is our data kept?
Tiny Beacon keeps each child's data for the number of days you pick, from 7 to 365. The default is 180 days.
Alerts about phone status are deleted after 30 days, or sooner if your period is shorter. If you shorten the period, older data is deleted. Your safeguards stay switched on.
Is Tiny Beacon free?
Yes. Tiny Beacon is free to download and use today. There is no paid plan.
How is our data protected?
In the app from Google Play and the App Store, your family's data is encrypted while it is sent and while it is stored. It is not end-to-end encrypted.
The supervised Android edition, which was installed directly from our website and is no longer offered for download, also has screen check-ins. They are protected like this:
Screenshot evidence kept for a parent is end-to-end encrypted — only your family's devices hold the key. Each frame is checked by our safety service first, and frames that are not a concern are never stored. Location and other safety data are encrypted in transit and at rest.