Support
We read every email.
No contact form. No captcha. Just a real human, usually Shamir or Steve, answering you within one working day in Malaysia time.
Contact
General: [email protected]
Security disclosure: [email protected]
Press and media: [email protected]
Response time
Our target is one working day in Malaysia (GMT+8), weekdays. Critical reports to security@ acknowledged within one hour via auto-reply and triaged within four hours.
Frequently asked
Is this replacing the mobile app? No. TinyBeacon is a mobile app first, always. This site is where you read about it and download it.
Is there a web dashboard? Not yet. Desktop access is a future feature only if paying families ask for it.
Is the app really built in Malaysia? Yes. Designed and operated from Kuala Lumpur by a Malaysian criminologist and a Malaysian broadcaster. The engineering is local too.